Service Blueprints by rachel.shadoan on Flickr.
Service Blueprinting: A Practical Technique for Service Innovation
This works well for me whenever I’m drafting a solution design for a client, this helps me understand well the service process.
I consider this one of the best practices or tools if you like, Service Blueprinting is really a practical technique for service innovation.
I highly recommend Service Blueprints a “Must have(MoSCoW)” for any start-up project.